Differences

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--- start:trident-troubleshooting [2026/02/11 15:26] – created mcopeland
+++ start:trident-troubleshooting [2026/04/07 13:18] (current) – mcopeland
@@ Line 1: / Line 1: @@
-**Troubleshooting steps when no flags.**
+**Troubleshooting Trident sites with Inseego**
-  - 1.  Ensure the time is correct
+  * Verify device is online in [[https://connect.inseego.com/inseego-connect/dashboard/home|Inseego Connect]]
-  - 2.  If it is correct, reboot the DVR
+  * Click on the site's device and then click on Connected devices
-  - 3.  If flags still don't come up, go to Storage settings and determine whether or not the hard drive is "Normal".
+  * If devices missing - contact Area Mgr and request a local contact number to troubleshoot
-  - 4. If hard drive is Normal, attempt to format the hard drive.
+  * Ask for pics of network setup, inseego, switches, dvr, phones etc
-  - 5. If all of this doesn't fix it, please escalate to the next tier of support
+  * Verify all connected properly
+  * if all else fails, restart inseego, NOT DURING BUSINESS HOURS