1.  Determine IP address

2.  Is camera coming up?  If so, but door access is not - it most likely needs a reboot.
Access the web page, then navigate to Management-->Tools-->Reboot at the bottom of the page.

{{:start:screenshot_2025-03-31_131523.png?400|}}

3.  If this still does not work, reboot ASManager (restart the PC)

4.  If it still won't come up after that, consider upgrading firmware.  Use the GV-IP Device utility to determine current firmware.

5.  Before actually upgrading firmware, enter the current password in the GV-IP Device utility.  Click Configure to bring up the proper screen.  This will cause a reboot of the device and will sometimes fix it.

{{:start:screenshot_2025-03-31_134740.png?400|}}

6.  If that doesn't resolve, then proceed with firmware upgrade.  ***NOTE*** You may need to reach out to Geovision technical support for the latest firmware version.