- emailed Matt Cohen with steps to start troubleshooting why Round Rock is offline
  - schedule Comcast tech to visit Shreveport saturday
  - called Springfield about dvr 1 being offline and tried to get it back up, emailed Tammy once it appeared that dvr 1 was no longer functional
  - completed dvr checks for other customers
  - went back and did the dvr checks for all but one dyne locations that were stuck in a lock loop