Troubleshooting AnyDesk issues on an Ubuntu DW Server or Client
Open DW Spectrum on your PC.
Select the server in question, in this case it is Chaffee-server
Right click on Chaffee-Server in the DW window and select System Administration
Under System Administration you will see “Routing”
Select the top IPv6 address in this case, “2603:3010:11e5:100:c55b:aa92:c69e:7145”
This is required because we do not have remote shell access enabled on the Comcast Business modem.
The IPv6 address is accessible without port forwarding in this current setup.
Copy the IPv6 address to your clipboard with CTRL-C.
Note: this is going to give you https://[2603:3010:11e5:100:c55b:aa92:c69e:7145]:7001 because that is what is in the DW Routing window.
You ONLY want the address, not the URL, So select the numbers inside the [ ].
The next steps in this procedure involve using a program called ssh or secure shell to access the remote Ubuntu Linux system.
The username is kerrsur.
The password is F!
Open PowerShell on your Windows PC.
In the window that pops up, you will enter the command as follows:
ssh kerrsur@2603:3010:11e5:100:c55b:aa92:c69e:7145
This will prompt you for the password. The password is our standard password. F!
From here you will type the following command
sudo systemctl restart anydesk
It will prompt you for the password. It is the standard password.
This will restart the anydesk program and restore our remote access.
